How Does Helping Leaders Lead Work?
Throughout the year, participants will be working towards tangible shifts across these four domains:
Clarity
✳︎
Confidence
✳︎
Control
✳︎
Community
✳︎
Clarity ✳︎ Confidence ✳︎ Control ✳︎ Community ✳︎
ACHIEVE BETTER CEO SCORECARD OUTCOMES
Throughout the year, participants will be working toward tangible shifts across these four domains:
Clarity: Clear purpose, aligned priorities, long-term thinking
Confidence: Credible leadership voice, strategic influence
Control: Structure, systems, and boundaries to reduce chaos
Community: Trusted peer network and improved team trust
Helping Leaders Lead is a 12-month modular structure built around the CEO Scorecard methodology — targeting key leadership outcomes for leaders.
Each module includes:
The problem it addresses (from your issue description)
The leadership outcome (based on CEO Scorecard thinking)
The monthly theme & workshop focus
Integrated 1:1 coaching goals
Outcome: Clarity of Vision + Personal Alignment
Addresses: Overwhelm, lack of strategic space, reactive mindset
Define your “Why” as a leader
Craft your leadership vision & values
Draft your first 90-Day Plan
Coaching Focus: Self-awareness, strength profiling, goal alignment
Outcome: Effective Virtual Team Leadership
Addresses: Engagement/coaching in remote or hybrid settings
Design rituals and rhythms for distributed teams
Leverage tech to support accountability and connection
SME Topic: Remote coaching, presence, and feedback loops
Coaching Focus: Communication style, energy management
Outcome: C-Suite Credibility + Cross-functional Trust
Addresses: Marginalisation of CC leaders at strategy tables
Build stakeholder trust through results & communication
SME Topic: Managing Up – Influence Without Authority
Coaching Focus: Executive presence, persuasion strategy
Outcome: CX Innovation + Journey Mapping
Addresses: Siloed systems, inconsistent experience
Connect internal efforts to external experience
Ensuring a consistent customer experience
SME Topic: CX Metrics, VOC, and Experience Design
Coaching Focus: Strategic customer lens
Outcome: Strengthen Team Engagement + Retention
Addresses: High turnover, disengaged agents, burnout
Explore modern engagement strategies
Define your team culture blueprint
SME Topic: Psychological safety in the workforce
Coaching Focus: Engagement levers and personal leadership habits
Outcome: Tech Confidence + Strategic AI Integration
Addresses: AI fear, lack of clarity, skill erosion
Understand AI’s role in CX and operations
Build a human-centric tech integration plan
SME Topic: AI Governance across the organisation
Coaching Focus: Change narrative + digital leadership identity
Outcome: Drive Outcomes, Not Just Outputs
Addresses: Pressure to hit KPIs without context
Reframe KPIs with leading vs lagging indicators
Connect metrics to behaviour & strategy
SME Topic: Understanding & Influencing the P&L
Coaching Focus: Data storytelling and stakeholder influence
Outcome: Proactive Leadership + Time Mastery
Addresses: Constant firefighting, reactive operations
Implement a daily/weekly ops rhythm
Learn tools to delegate, automate, and elevate
SME Topic: Lean Ops, Process Simplification
Coaching Focus: Boundaries, prioritisation, task triage
Outcome: Emotional Agility + Trust Under Pressure
Addresses: Emotional load, uncertainty, daily stress
Develop tools for high-stakes situations
SME Topic: Leading Through Change & Resilience
Coaching Focus: Mindset regulation, values under pressure
Outcome: Coaching Culture + Future-Proofing
Addresses: Agents leaving before ROI is realised
Use career conversations and performance frameworks
SME Topic: Internal mobility, learning pathways
Coaching Focus: Empowerment vs control, feedback loops
Outcome: Strategic Thinking + Succession Planning
Addresses: Survival mode mentality, short-termism
Shift from day-to-day firefighting to legacy building
SME Topic: Building sustainable leadership pipelines
Coaching Focus: Delegation, mentorship, long-game mindset
Outcome: Confidence, Clarity, and Community
Addresses: Drop-off post-program
Reflect on wins and breakthroughs
Revisit Vision + Evolve Action Plan
Celebrate community success
Coaching Focus: Momentum strategies and next-level goals
Get In Touch
If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.